Question 1

What are these products and what are they intended for?

Accepted Answer

All items sold by Sisu Research Supply are reference compounds and research materials supplied strictly for in-vitro laboratory research. They are not therapeutic products, not food, not cosmetics, and are not for human or animal consumption.

Question 2

Are the products third-party lab tested? Where can I find the COA?

Accepted Answer

Every batch is tested by an independent lab via HPLC and mass spectrometry. The current batch Certificate of Analysis (COA) is linked on each product page, and prior batches are available on request through the contact form.

Question 3

How should I store the compounds?

Accepted Answer

Lyophilized peptides should be stored sealed at -20°C for long-term stability.

Question 4

How does shipping work?

Accepted Answer

Orders are processed and shipped the same business day of payment confirmation, with a daily cutoff of 4:00 PM Central Time. Standard shipping is FedEx 2-day, and you can choose your own carrier and service at checkout. Orders of $250 or more ship free on standard shipping.

Question 5

Do you offer volume or kit discounts?

Accepted Answer

Yes. Multi-unit purchases and researcher kits qualify for tiered discounts. Check product listings for multi-vial and kit pricing options. For institutional or bulk orders above kit size, contact us with 'Wholesale' in the subject line.

Question 6

Can I purchase for personal use?

Accepted Answer

No. All sales are restricted to qualified researchers, laboratories, and institutions. During account creation you complete a research-use attestation, and every checkout requires re-acknowledgement that the order is not for human or animal consumption.

Question 7

What is your return and refund policy?

Accepted Answer

All sales are final. Because these are research materials whose handling and storage cannot be verified once they leave our facility, we do not accept returns and do not issue refunds. If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will make it right. See the Refund Policy page for full terms.

Question 8

How can I verify a lab report is authentic?

Accepted Answer

Every COA lists the testing lab, batch number, and test date. You can contact the issuing lab directly with the batch number to confirm authenticity, or email info@sisuresearchsupply.com and we will connect you with the analyst who signed the report.

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